Shipping policy
At Tianas, we are committed to delivering your fashion orders in a timely, safe, and reliable manner. This Shipping Policy outlines the terms and conditions governing the delivery of orders placed through www.tianas.com.bd.
Delivery Coverage
We proudly deliver to all districts and locations across Bangladesh. Whether you are in Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, Mymensingh, or any other city, town, or rural area — Tianas delivers to your doorstep.
Shipping Partner
Tianas has partnered exclusively with Pathao Courier Service, one of Bangladesh's most trusted and reliable logistics providers, to handle all order deliveries across the country. Pathao ensures professional handling, real-time tracking, and prompt delivery of your orders.
Shipping Charges
|
Delivery Zone |
Coverage |
Shipping Fee |
|
Inside Dhaka |
All areas within Dhaka City |
80 BDT |
|
Outside Dhaka |
All other districts nationwide |
150 BDT |
Estimated Delivery Timeframe
-
Inside Dhaka: 1–2 business days
-
Outside Dhaka (Major Districts): 2–4 business days
-
Remote Areas: 3–5 business days
Delivery times are estimates and may vary due to public holidays, natural events, courier workload, or other unforeseen circumstances. Tianas is not liable for delays caused by third-party courier services.
Payment Methods for Delivery Orders
-
Cash on Delivery (COD): Available across all of Bangladesh. Pay when your order arrives at your doorstep.
-
Online Payment: Secure online payment accepted via major mobile banking services (bKash, Nagad, Rocket) and debit/credit cards.
Order Processing
Orders are processed within 1 business day of placement and payment confirmation. Orders placed on Fridays or public holidays will be processed on the next working day. You will receive an SMS or phone confirmation once your order has been dispatched.
Order Tracking
Once your order is dispatched via Pathao, you may track your shipment using the Pathao tracking system. Our customer service team can also assist you with tracking updates if needed.
Damaged or Lost Parcels
In the unlikely event that your parcel arrives damaged or is reported as lost in transit, please contact our customer support team immediately at info@tianas.com.bd or call +880 1707-151919. We will coordinate with Pathao to investigate and resolve the issue promptly.